Frequently Asked Questions

FAQ with Accordion
Q 1: Is it possible to view all the properties you have on the website?
Indeed, you can do so by clicking the "All Properties" button located in the main menu.
Q 2: How can I check the availability of a specific property?
Once on the property page, go to the "Availability Calendar" section. Dates in white indicate availability. Most properties have their availability calendars up to date. However, please make sure to review the property description section to see if confirmation is needed. Keep in mind that only a very small percentage of properties might require you to inquire about their availability..

Example:

Q 3: How can I determine the price for a specific property?
Once you're on the property page, navigate to the "Book This Property or Check Price" section. Once there, input the Check-in and Check-out dates. If the property is available for the selected period, the system will display the total price for that duration, along with the amount required as a deposit or first payment.

Example:

Q 4: How can I view the availability for multiple properties simultaneously?
From the homepage, enter the Check-in and Check-out dates and click on the "Search" buttom, the system will show you all the available properties for those specific dates, along with their respective prices. Please keep in mind that for a few properties, approximately 3%, you might need to inquire about their availability directly from the property page.

Example:


Q 5: How can I book an available property?
When you're on the property page, navigate to the "Book This Property or Check Price" section. Input the Check-in and Check-out dates, complete the form, select a payment method for the deposit, and then click the "BOOK NOW" button.

NOTE: Keep in mind that if the booking is for a period within 21 days of the Check-in date, most properties will require the full amount to be paid. You can find out which specific properties have this requirement by reviewing the "Booking Terms" provided for each property.

Example:


Q 6: What payment methods are accepted?
Payment can be made using various methods:

1. Credit or Debit Card
2. PayPal
3. Bank Transfer
Q 7: How do I proceed with the payment for the deposit?
Payment can be made using various methods:

1. Credit or Debit Card
2. PayPal
3. Bank Transfer

If you opt to pay with a Credit or Debit card, the system will present a secure form for you to fill out. Your bank might require you to authorize the payment.

For payments made through PayPal, the system will redirect you to the PayPal platform.

When selecting the Bank Transfer option, you will receive the necessary bank account details to complete the transfer. Please be aware that if you are not located within the EU (European Union) and you choose to pay via Bank Transfer, an additional 25 Euros should be added to cover potential bank charges.

Q 8: When should the remaining balance be paid?
The due date for the remaining balance varies for each property. For the majority of properties, the remaining balance is required to be settled three weeks prior to the Check-in date. Around four weeks before your arrival, we will provide you with the required details to make the payment, typically using a Credit or Debit Card.

Alternatively, for certain properties, you can settle the remaining balance upon arrival when collecting the keys. This can be done using a Credit or Debit Card or in cash.


This information will also be shown in the booking confirmation that you receive after making the first payment.
Q 9: Can you arrange taxi or minibus from Malaga airport to Nerja?
Certainly, we can help you arrange transportation from Malaga airport to Nerja and vice versa. We offer options for both taxis and minibuses to ensure your convenient and comfortable journey. Additionally, if you book through us, the driver can provide you with the keys upon arrival or collect them on your behalf once in Nerja, streamlining your arrival process. Feel free to contact us for more information and to make arrangements.
Q 10: Is there a calendar displaying availability?
Certainly, inside the majority of properties (approximately 97%) feature their own Availability Calendar. In cases where the calendar is not visible, it implies that you will need to inquire about availability by getting in touch with us. Please refer to question number 2 to see an example of the calendar.
Q 11: What are the booking terms and conditions for the properties?
The booking terms for each property are located either next to the "Book This Property or Check Price" section or below that section, depending on whether you are viewing it on a phone, tablet, or PC.

Example:


Q 12: Is it possible for me to ask questions before I make a booking decision?
Certainly, you have the option to utilize the "Request More Details" button on any property page. Additionally, you can also make use of the "Contact Us" button located in the main menu.
Q 13: What are the features that the property offers?
You can view the property features on any property page by locating the "Property Features" section.

Example:

Q 14: What are the community features?
Community features vary from property to property, and you can find them listed under the "Community Features" section within each property's page.

Example:

Q 15: What is the minimum booking length?
The minimum booking period is 7 days, however, you also have the flexibility to stay for a duration shorter than 7 days if that better suits your needs.
Q 16: Is it possible to make a booking starting on any day of the week?
Certainly, you have the flexibility to commence your booking on any day of the week, except for three properties located in Calle Carabeo. For these specific properties, bookings are only allowed from Saturday to Saturday during the summer months. This information will be specified in the property's "Booking Terms".
Q 17: Why am I not receiving your emails?
There could be several reasons why you might not be receiving certain emails:

1. Spam/Junk Folder: Check your spam or junk folder, as sometimes legitimate emails can end up there, particulary HOTMAIL accounts.

2. Filters: Your email service might have filters that are diverting certain emails away from your inbox.

3. Blocked Senders: Make sure the sender's email address isn't blocked or marked as spam.

4. Server Issues: Temporary issues on the sender's or recipient's email server can lead to email delivery problems.

5. Incorrect Email Address: Double-check that the sender has your correct email address.

6. Full Inbox: If your inbox is full, new emails might bounce back.

7. Email Delivery Delay: Occasionally, email servers can experience delays in delivering emails.

7. Firewall or Antivirus: Sometimes, overprotective firewalls or antivirus programs can block emails.

9. Mistakenly Marked as Spam: If you marked previous emails from the sender as spam by mistake, it might affect future emails.

10. ISP Issues: Your Internet Service Provider (ISP) might have delivery issues.
Q 18: What does the term "whishlist" refer to?
The term "wishlist" refers to a list of properties that an individual is interested in or would like to book in the future. It's a way to keep track of properties that catch their attention or fit their preferences.

To make use of the wishlist, you should add properties to it by clicking either on the "Add to wishlist" button or the heart-shaped icon on each property's picture.

Examples:




Q 19: Since when has NerjaHoliday.com been renting properties in Nerja?
Operating under the name Nerjaholiday.com, we have been renting properties in Nerja since 2001. Prior to that, since 1987, we operated under a different name without a webpage.
Q 20: Can you arrange taxi or minibus from Malaga airport to Nerja?
Certainly, we can help you arrange transportation from Malaga airport to Nerja and vice versa. We offer options for both taxis and minibuses to ensure your convenient and comfortable journey. Additionally, if you book through us, the driver can provide you with the keys upon arrival or collect them on your behalf once in Nerja, streamlining your arrival process. Feel free to contact us for more information and to make arrangements.
Q 21: Why isn't there a payment method box available for specific properties?
Only a few properties do not display the payment method due to the requirement of prior confirmation from the owner. If you're interested in such properties, you're welcome to request a booking. Once we receive approval from the owners, we will promptly communicate with you regarding the booking process.